Privacy policy
Last updated on 1 November 2025TAMLAHT BV · Vlaamsekaai 27, 2000 Antwerpen
Company number and VAT: BE 0455.992.941
info@faucher.be · 03 314 00 27
- visit our website faucher.be or any other website of ours that refers to this Privacy Policy;
- visit Faucher. Faucher is a steakhouse restaurant that distinguishes itself through the quality of its products and its attention to detail, with a strong focus on service and the customer. Faucher serves exclusively halal meat and no alcohol;
- engage with us in other, related ways, including through marketing or events
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices.
We are responsible for the decisions about how your personal data is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns after that, you can contact us at info@faucher.be.
SUMMARY OF KEY POINTS
This summary contains the key points of our Privacy Policy, but you can find more details about each of these topics by clicking the link following each key point or by using the table of contents below to go to the relevant section.
What personal data do we process? When you visit, use or navigate our Services, we may process personal data, depending on how you interact with us and the Services, the choices you make and the products and features you use. Read more about the personal data you provide to us.
Do we process sensitive personal data? No, we do not process any personal data.
Some information may be considered 'special' or 'sensitive' personal data in certain jurisdictions, such as your racial or ethnic origin, sexual orientation and religious beliefs. We do not process these, or any other sensitive personal data.
Do we collect information from third parties? We may collect information from public databases, marketing partners, social media platforms and other external sources. Read more about information collected from other sources.
How do we process your information? We process your information to provide, improve and administer our Services, to communicate with you, for security and fraud prevention and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal basis for doing so. Read more about how we process your information.
In what situations and with which parties do we share personal data? We may share information in specific situations and with specific third parties. Read more about when and with whom we share your personal data.
How do we keep your information safe? We have put in place appropriate organisational and technical processes and procedures to protect your personal data. However, no electronic transmission over the internet or data storage technology can be guaranteed to be 100% secure. We therefore cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to circumvent our security and unlawfully collect, access, steal or modify your information. Read more about how we keep your information safe.
What are your rights? Depending on your geographical location, the applicable privacy legislation may give you certain rights regarding your personal data. Read more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject request or by contacting us. We will assess and handle every request in accordance with the applicable data protection legislation.
Would you like to know more about what we do with the information we collect? Then read the full Privacy Policy.
TABLE OF CONTENTS
- 1. WHAT INFORMATION DO WE COLLECT?
- 2. HOW DO WE PROCESS YOUR INFORMATION?
- 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL DATA?
- 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
- 5. HOW LONG DO WE KEEP YOUR INFORMATION?
- 6. HOW DO WE KEEP YOUR INFORMATION SAFE?
- 7. DO WE COLLECT DATA FROM MINORS?
- 8. WHAT ARE YOUR PRIVACY RIGHTS?
- 9. CONTROLS FOR DO-NOT-TRACK FEATURES
- 10. MAKING RESERVATIONS USING ZENCHEF
- 11. DO WE MAKE CHANGES TO THIS NOTICE?
- 12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- 13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal data you provide to us
We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you take part in activities on the Services or when you otherwise contact us.
Personal data provided by you. The personal data we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal data we collect may include the following:
- data you provide through Zenchef in connection with a reservation or order;
- sensitive information. We do not process sensitive information;
- all personal data that you provide to us must be true, complete and accurate. You must notify us of any changes to this personal data
Information collected automatically
We automatically collect certain information when you visit, use or navigate the Services. This information does not directly reveal your specific identity (such as your name or contact details), but may include anonymised device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes, and is always anonymised.
The information we collect includes:
- Device data. We collect anonymised device data, such as information about your computer, phone, tablet or any other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system and system configuration information.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal data for a variety of reasons, depending on how you interact with our Services, including:
- to protect the vital interests of an individual. We may process your information where necessary to protect the vital interests of an individual, for example to prevent harm;
- to make a reservation. The restaurant with which you place a reservation or click-and-collect request processes your personal data for the purpose of managing and following up your request and the responses to it, including communications sent to you by email or text message in connection with your reservation (acknowledgement of receipt of your request, confirmation of the reservation, etc.), where applicable in cooperation with Zenchef, which provides the restaurant with a tool for managing its reservations and orders. Furthermore, the restaurant generally collects and processes your personal data for the purpose of managing and following up its relationship with you, in particular for carrying out prospecting activities directed at you, through all media, in particular by telephone, email or text message
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
The General Data Protection Regulation (AVG / GDPR) and the UK GDPR require us to explain the valid legal bases we rely on to process your personal data. Accordingly, we may rely on the following legal bases to process your personal data:
- Consent: We may process your information if you have given us consent to do so for a specific purpose. You can withdraw your consent at any time. Read more about withdrawing your consent.
- Legitimate interests: We may process your information when we consider it reasonably necessary to pursue our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal data for some of the purposes described below, including:
- To make a reservation for a table at Faucher we integrate Zenchef into our website. Zenchef is an online reservation system that allows customers to book tables at restaurants. By integrating Zenchef into our website, we store the customer's personal data, including name, email address and telephone number, when they make a reservation.
- Legal obligations: We may process your information when we consider it necessary to comply with our legal obligations, for example to cooperate with a law enforcement or supervisory authority, to exercise or defend our legal position, or to disclose your information as evidence in legal proceedings in which we are involved.
- Vital interests: We may process your information when we consider it necessary to protect your vital interests or those of a third party, for example in situations involving a potential threat to the safety of individuals.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We may share your personal data in the following situations:
- Affiliates: We may share your information with our affiliates, in which case we require those affiliates to respect this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In short: We keep the information you provide to us for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
We keep the personal data you provide to us only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we no longer have an ongoing, legitimate business need to process your personal data, we will delete or anonymise that data. If this is not possible (for example because your personal data has been stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In short: We aim to protect your personal data through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of the personal data we process. However, despite our measures and efforts to secure your information, no electronic transmission over the internet or data storage technology can be guaranteed to be 100% secure. We therefore cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to circumvent our security and unlawfully collect, access, steal or modify your information.
Although we do our utmost to protect your personal data, the transmission of personal data to and from our Services is at your own risk. You should only access the Services from within a secure environment.
7. DO WE COLLECT DATA FROM MINORS?
In short: We do not knowingly collect data from children under 18 years of age and do not direct our marketing at them.
We do not knowingly collect or solicit personal data from children under 18 years of age, nor do we knowingly sell such personal data. By using the Services, you declare that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to that minor's use of the Services. If we learn that personal data has been collected from users under 18 years of age, we will deactivate the account and take reasonable steps to delete such data from our systems as quickly as possible. If you become aware of any data we may have collected from children under 18 years of age, please contact us at info@faucher.be.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In short: In some regions, such as the European Economic Area (EEA), the United Kingdom (UK) and Switzerland, you have rights that give you greater access to and control over your personal data. Depending on your country, province or state of residence, you may at any time request, have amended or have deleted the information we have collected about you.
In certain regions (such as the EEA, the UK and Switzerland), you have certain rights under the applicable data protection legislation. These may include the right to: (i) request access to your personal data and receive a copy of it, (ii) request rectification or erasure, (iii) restrict the processing of your personal data, (iv) where applicable, obtain data portability, and (v) not be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal data. You can make such a request by contacting us using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.
We will assess and handle every request in accordance with the applicable data protection legislation.
If you are located in the EEA or the UK and you believe that we are processing your personal data unlawfully, you also have the right to lodge a complaint with the data protection authority of your Member State or with the UK data protection authority.
If you are located in Switzerland, you can contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent. If we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.
Please note, however, that this does not affect the lawfulness of the processing before the withdrawal, nor the processing of your personal data that takes place on the basis of legal grounds other than consent.
Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional emails at any time by clicking the unsubscribe link in the emails we send you, or by contacting us using the details in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from our marketing lists. However, we may still send you messages - for example to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests or for other non-marketing purposes.
If you have questions or comments about your privacy rights, you can email us at info@faucher.be.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting that you can activate to signal your privacy preference: you then do not want your online browsing activities to be tracked and collected. At present, no uniform technology standard for recognising and implementing DNT signals has been established. We therefore do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted in the future that we must follow, we will inform you about it in a revised version of this Privacy Policy.
10. MAKING RESERVATIONS USING ZENCHEF
Faucher processes your personal data for the purpose of managing and following up your request and the responses to it, including communications sent to you by email or text message in connection with your reservation (acknowledgement of receipt of your request, confirmation of the reservation, etc.), possibly in cooperation with Zenchef, which provides the restaurant with a tool for managing its reservations and orders. Furthermore, the restaurant generally collects and processes your personal data for the purpose of managing and following up its relationship with you, in particular for carrying out prospecting activities directed at you, through all media, in particular by telephone, email or text message.
With regard to the processing operations mentioned above, you have, under the conditions laid down in the applicable provisions, the right of access to your data, rectification, erasure and portability of your data, as well as the right to obtain restriction of processing and the right to object to the processing of your data. It is specified that you have in any event the right to object to prospecting at any time, without having to give a reason or explanation, or, if the processing of your data is based on your consent, the right to withdraw that consent again. You also have the right to lay down instructions about what is to happen to your personal data and how you wish your rights to be exercised after your death.
Finally, you have the option of lodging a complaint with a competent supervisory authority if you consider that the processing of your data does not comply with the applicable provisions.
For more information about the processing of your personal data by the restaurant as joint controller with Zenchef and to exercise your rights in relation to this processing, you can consult Zenchef's privacy policy. If you would like to know more about the processing of your personal data by the restaurant as sole controller and to exercise your rights in relation to this processing, you can contact the restaurant or consult its privacy policy online on its website, if available.
11. DO WE MAKE CHANGES TO THIS NOTICE?
In short: Yes, we will update this notice whenever necessary to remain compliant with relevant legislation.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated 'Last updated' date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice of such changes or by sending you a message directly. We encourage you to consult this Privacy Policy regularly to stay informed of how we protect your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you can email us at karo@gastro-by-mo.be or contact us by post at:
TAMLAHT BV (0455.992.941)
Dichtersstraat 19
Antwerpen, 2610 Antwerpen
Belgium
13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on the applicable legislation in your country, you may have the right to request access to the personal data we collect from you, to obtain details about how we have processed it, to have inaccuracies corrected or to have your personal data deleted. You may also have the right to withdraw your consent to our processing of your personal data. These rights may be limited in certain circumstances by the applicable legislation.
To submit a request to review, update or delete your personal data, you can submit a data subject request.